U.S. shipping

Bryno currently ships living plants and related products to customers in the United States. Standard shipping is free for U.S. orders.

Processing time

Orders normally enter processing within one to three business days after payment confirmation. Plant orders may be held briefly to protect them from unsafe transit temperatures. If a weather hold is needed, we will contact the customer when possible and explain the expected delay.

Delivery estimates

Standard delivery generally takes five to eight business days after dispatch. Carrier delays, severe weather, high-volume periods, rural routes and address issues can extend delivery. Delivery estimates are not guarantees.

Packaging

Plants are packed to protect foliage, stems, soil and pots in transit. Some settling of soil, minor cosmetic marks or loose leaves can occur during shipping. Follow the unpacking directions promptly and keep the box and photos until the plant has been inspected.

Tracking and address changes

When tracking is available, it is sent to the email address used at checkout. Contact us as soon as possible if the address is wrong. Address changes cannot be guaranteed after dispatch, and carriers may charge a fee for rerouting.

Delays, loss and visible damage

If tracking has not updated for several business days, contact us with the order number. If a package appears crushed, wet or unusually delayed, photograph it before opening when practical. Do not leave a live plant in a hot mailbox, lobby or parcel locker longer than necessary.

Weather and delivery safety

Extreme heat or cold can damage live plants even when transit is short. We may delay shipment when necessary. Customers remain responsible for bringing the package indoors promptly after delivery.