Frequently Asked Questions
Frequently Asked Questions
Choosing a plant
How do I choose a plant for a low-light room?
Start with Snake Plants, ZZ Plants and Chinese Evergreens, then review each product’s light note. Low light does not mean no light; a room without any daylight is not suitable for most houseplants.
Are plant sizes exact?
Listed heights and pot sizes are approximate. Leaf count, width, bloom development and pot finish vary naturally. We do not treat normal living variation as a defect.
Are plants safe around pets?
Do not rely on a general “pet-friendly” label for every plant in a mixed bundle. Some Peace Lilies, Aloe Vera and Sago Palms can be problematic if chewed. Keep plants out of reach and check the specific variety with your veterinarian.
Shipping and delivery
Is shipping free?
Yes. Standard shipping is free for orders delivered within the United States.
How long does delivery take?
Orders normally begin processing within one to three business days. Standard delivery generally takes five to eight business days after dispatch. Weather holds may apply when temperature extremes could harm a live plant.
What should I do when my plant arrives?
Open the box promptly, remove packaging carefully and inspect the plant. Check the soil, then place the plant in suitable indirect light. Do not fertilize or repot immediately.
Returns and support
What is the return window?
Eligible products may be returned within 30 calendar days of delivery. Live-plant returns require prior approval and special instructions. Read the complete Returns & Refunds page.
How do I contact Bryno?
Email [email protected].
Email [email protected] with your order number when you need help with an order.
Business address: 2254 30th St Apt D, Santa Monica, CA 90405