We’re here to help

Contact us for product questions, delivery updates or help choosing a plant for a particular light level. Include your order number when your message concerns an existing purchase.

Helpful details

Tell us the product name, what you are seeing and, where relevant, attach two or three clear photos of the plant, leaves, soil and packaging. Please do not send full payment-card details by email.

Response time

Our support team aims to reply within one to two business days. Messages sent on weekends or U.S. holidays are normally answered on the next business day.

Please contact us before sending a plant or product back. Live plants require instructions that differ from ordinary package returns.